Return Policy

At Lizada Fashion, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your order, you can request a return within 30 days of receiving your item.

Eligibility for Returns

To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it, including original packaging and tags.

How to Request a Return

To start a return, please contact our customer support team at support@lizada-fashion.com or call us at 020 3951 3199. Once your return request is approved, we will provide you with detailed instructions and the correct return address based on your specific order and item.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Refunds

Once your return is received and inspected, we will notify you via email. If your return is approved, we will process your refund to your original payment method within 9 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

If you would like to exchange your item for a different size or color, please contact us to check availability. Exchanges are processed once we receive your original item.

Non-Returnable Items

For hygiene reasons, certain items such as underwear, swimwear, and earrings cannot be returned or exchanged. If you have questions about a specific item, please contact us before purchasing.

Need Help?

If you have any questions about our return policy, please visit our FAQ page or contact us through our Contact page.

Additional Information

For more information on delivery times and shipping, please see our Shipping and Delivery Policy

By making a purchase, you agree to our Terms and Conditions, Privacy Policy, and Cookie Policy

Contact Information

Lizada Fashion
De Nieuwe Erven 3
5431 NV Cuijk
Netherlands
Email: support@lizada-fashion.com
Phone: 020 3951 3199